Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to SPEEDMOTO SDN. BHD. 202601009306 (1671404-P).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to SPEEDMOTO SDN. BHD., accessible from speedmoto.xyz.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Areas
Our Service currently only ships within Malaysia. We do not offer international shipping. Orders outside Malaysia will not be processed.
2. Shipping Fees
We are pleased to offer free shipping for all orders within Malaysia. No additional shipping charges will be applied at checkout.
3. Shipping Time & Delivery
- Orders are processed and shipped within 7 business days from the date of order confirmation.
- We do not offer overnight or same-day delivery. Please allow sufficient time for your order to arrive.
- Delivery times may vary depending on your location within Malaysia, but we strive to ensure all shipments reach customers within the estimated timeframe.
4. Shipping Methods
- All orders are shipped using reliable local courier services chosen by the Company.
- You will receive a tracking number or order update once your goods have been dispatched, where applicable.
- We are not responsible for delays caused by the courier service, public holidays, or unforeseen events beyond our control.
5. Order Accuracy & Address
- Please ensure that your shipping address is complete and accurate at the time of order.
- We are not responsible for lost or delayed shipments caused by incorrect or incomplete addresses provided by the customer.
- Any additional costs incurred due to incorrect addresses or failed delivery attempts will be the responsibility of the customer.
6. Lost or Damaged Goods
- While we take every precaution to ensure your Goods arrive safely, the Company is not liable for any damage or loss caused during shipping.
- If you receive Goods that are damaged upon arrival, please contact us immediately at speedmoto1@outlook.com or call 011-13268980.
- We will work with you to resolve the issue, which may include replacement or repair of the affected item(s).
7. Changes to Shipping Policy
The Company reserves the right to update or modify this Shipping Policy at any time without prior notice.
- Any changes will be posted on this page and are effective immediately upon posting.
- We encourage you to review this policy periodically to stay informed about our shipping procedures.
8. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us:
- 1-1-21 JALAN VETERINAI TAMAN SRI PINANG 10150 PULAU PINANG PULAU PINANG
- 📧 Email: speedmoto1@outlook.com
- 📞 Phone: 01113268980
