1. Overview
At SPEEDMOTO SDN. BHD., we aim to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.
This policy outlines the conditions for returns, refunds, and order cancellations.
2. Returns
You have 30 days from the date of receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase or order confirmation is required
We reserve the right to decline returns that do not meet the above conditions.
3. Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
- Your refund will be processed within a reasonable number of days
- The refund will be issued to your original method of payment
Please note:
- Processing times may vary depending on your payment provider
4. Exchanges
We only replace items if they are defective or damaged upon receipt.
If you need to exchange an item, please contact us using the details below.
5. Order Cancellation
You may request to cancel your order within 12 hours of placing it.
To request a cancellation:
- Please contact us as soon as possible via email
- Include your order number and relevant details
If your cancellation request is made within the allowed timeframe, we will process it accordingly.
6. Late or Missing Refunds
If you have not received your refund yet:
- First, check your bank account again
- Then contact your payment provider, as processing times may vary
If you have done all of the above and still have not received your refund, please contact us.
7. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
SPEEDMOTO SDN. BHD.
1-1-21 JALAN VETERINAI TAMAN SRI PINANG 10150 PULAU PINANG PULAU PINANG
📧 Email: speedmoto1@outlook.com
📞 Phone: 01113268980